Refund Policy

Effective Date: 09-23-2025

Thank you for shopping at Southern Strut! We value your satisfaction and want to ensure you have a positive experience with our products. Please review our return policy below:

1. Returns

We accept returns within 5 business days from when you receive your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and include the original packing slip invoice.

2. Exclusions

The following items are not eligible for return:

• Gift cards
• Clearance/Sale items

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at info@southernstrutbrand.com within 5 days of receiving your order to request a return authorization.
2. Pack the item securely in the original packaging, including any documentation that came with the product.
3. Ship the item to the address provided by our customer service team. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

5. Exchanges

If you need to exchange an item for a different size or color, please contact our customer service team at info@southernstrutbrand.com for assistance.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@southernstrutbrand.com with photos of the product and packaging. We will work with you to resolve the issue promptly.

7. Contact Us

If you have any questions about our return policy, please contact us:

Email: info@southernstrutbrand.com
Phone: 843-225-8337
Address: 1975 Dulsey Road #1A, Charleston, SC 29407